Last updated: 10 September 2026
These Terms & Conditions govern your use of the Crystal Global Study (“CGS”, “we”, “us” or “our”) website and services. By using this website, submitting an enquiry, booking counselling, requesting an assessment or engaging CGS for education-related support, you agree to these terms.
CGS provides education-related information, counselling and application support for students considering study in Australia and other destinations. Services may include course and institution guidance, application assistance, scholarship information, English-language pathway information, research-degree support and related administrative assistance.
Information on this website is provided for general education and guidance purposes. Admission requirements, tuition fees, scholarships, course availability, intake dates, visa rules, institutional policies and government requirements can change without notice.
Students should confirm current information with the relevant university, college, government authority or official source before making important decisions.
CGS does not guarantee admission to any institution, the award of a scholarship, a particular academic outcome, a visa grant, processing time or any other decision made by an education provider, government authority or third party.
Past student outcomes, testimonials or examples shown on this website are not guarantees of future results.
You are responsible for providing complete, accurate and genuine information and documents. You must promptly tell CGS if your circumstances, study plans, contact details, academic results, visa status or other relevant information change.
CGS may decline, suspend or stop assistance where information appears false, misleading, incomplete or inconsistent, or where continuing the service could create legal, regulatory or professional concerns.
CGS may provide information about universities, colleges, schools, pathway providers and other education organisations. References to an institution on this website do not necessarily mean that CGS has a current direct recruitment agreement with that institution.
Partnerships, agency arrangements and recruitment channels may change. Students should contact CGS if they wish to confirm the current status of a particular institution or application pathway.
Where CGS assists with an application, the final decision remains with the relevant institution, scholarship provider, government authority or other third party. CGS cannot control their assessment criteria, processing times, requests for further information or final decisions.
CGS may provide general information about study-related visa processes and may assist with administrative preparation where lawful and appropriate. This does not constitute legal or immigration advice unless the advice is provided by a person who is properly authorised to give that advice under the applicable law.
Students should obtain advice from an appropriately authorised immigration professional or the relevant government authority when legal or immigration advice is required.
Some CGS services may be free, while other services may involve fees. Any CGS fee that applies should be communicated before the relevant paid service is provided.
You are responsible for third-party charges such as university application fees, tuition deposits, English tests, translations, medical examinations, police checks, visa charges, insurance, courier fees and other external costs unless expressly agreed otherwise.
Third-party fees and refund rules are controlled by the organisation charging them, not by CGS.
Where CGS charges a service fee, any applicable refund terms will depend on the specific service, work already completed and any written agreement or invoice provided to you. Payments made directly to third parties are subject to those organisations’ own refund policies.
Nothing in these terms excludes any refund or consumer right that cannot lawfully be excluded.
You agree not to misuse this website, attempt to gain unauthorised access, interfere with website operation, submit malicious code, impersonate another person, provide knowingly false information or use the website for unlawful purposes.
We may restrict access to the website or particular services where reasonably necessary for security, maintenance, legal or operational reasons.
Unless otherwise stated, website text, branding, graphics, original materials and other content created for CGS are owned by or licensed to Crystal Global Study and are protected by applicable intellectual property laws.
You may view and use website content for personal, non-commercial purposes. You may not reproduce, republish, sell or commercially exploit substantial parts of our content without permission, except where permitted by law.
This website may link to universities, government departments, booking platforms, social media services and other third-party websites. CGS does not control those external sites and is not responsible for their content, availability, security, terms or privacy practices.
We aim to keep the website useful and reasonably accurate, but we do not guarantee that all information will always be complete, current, error-free or continuously available. We may update, remove or change website content without notice.
To the maximum extent permitted by law, CGS is not liable for loss arising solely from reliance on outdated third-party information, decisions made by education providers or government authorities, delays outside our control, external website failures, or inaccurate information supplied by a user.
Nothing in these terms excludes or limits liability, guarantees, rights or remedies that cannot lawfully be excluded or limited under applicable law.
Personal information is handled in accordance with our Privacy Policy. By providing personal information to CGS, you acknowledge that it may be processed as described in that policy.
We may update these Terms & Conditions from time to time to reflect changes in our services, website practices or applicable requirements. The current version will be published on this page with the updated date.
For questions about these Terms & Conditions, please contact Crystal Global Study at info@crystalglobalstudy.com.