Last updated: 10 September 2026
Crystal Global Study (“CGS”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect through our website, enquiry forms, counselling services, applications and other interactions, how we use it, and the choices available to you.
Depending on the services you request, we may collect information such as:
We may collect personal information directly from you when you complete a form, contact us, attend a counselling session, submit documents, request an assessment, apply for a course or otherwise communicate with CGS. We may also receive information from your authorised representative, education providers, service providers or other organisations involved in your application where this is appropriate and permitted.
We may use personal information to:
Where necessary for the service you request, CGS may share relevant information with third parties such as universities, colleges, schools, English-language providers, pathway providers, scholarship bodies, authorised education partners, technology and administrative service providers, and government or regulatory bodies.
We do not sell your personal information. We only disclose information for legitimate service, operational, legal or compliance purposes, or where you have authorised us to do so.
CGS works with students, institutions and offices in more than one country. Your information may therefore be accessed, processed or stored outside the country where you originally provided it. Where applicable, we take reasonable steps to ensure that personal information is handled appropriately and in accordance with relevant privacy requirements.
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand visitor activity and improve performance. Third-party services used on the website may also place cookies or collect technical data in accordance with their own privacy policies. You can usually control cookies through your browser settings.
If you choose to receive updates from us, we may contact you about study opportunities, events, services or other relevant information. You may ask us to stop sending marketing communications at any time. Service-related communications that are necessary for an active enquiry or application may still be sent.
We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. However, no website, email system or electronic transmission can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to provide requested services, maintain appropriate business records and meet applicable legal or regulatory obligations. Information may be securely deleted or de-identified when it is no longer required.
You may contact us to request access to, correction of, or an update to personal information we hold about you. Depending on applicable law, you may also have additional rights concerning use, deletion, restriction or portability of your information.
We may need to verify your identity before processing a privacy request.
Some education enquiries may relate to students under 18. Where appropriate, we may require the involvement or consent of a parent, guardian or authorised representative before collecting or using certain information.
Our website may contain links to universities, government websites, education providers and other third-party services. CGS is not responsible for the privacy practices, security or content of external websites. Please review the privacy policies of those organisations when providing information directly to them.
We may update this Privacy Policy from time to time to reflect changes to our services, website practices or applicable requirements. The latest version will be published on this page with the updated date.
If you have a privacy question, wish to request access or correction, or want to raise a concern about how your information has been handled, please contact Crystal Global Study at info@crystalglobalstudy.com.
Where applicable, nothing in this policy limits any privacy or consumer rights that cannot lawfully be excluded.